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Answer:
Yes! Handheldmed handles group and Institutional purchases on a case-by-case basis. If your group or Institution is interested in a bulk purchase of Handheldmed products, please send email to Sales. Our Sales Department will discuss the options available, and help you find a plan that best suits your needs.
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Answer:
The Title Security message appears when a user's Registration Information (First Name, Last Name, Last four digits of Social Security number) entered into the Handheldmed Reader does not match the Registration Information for the same user on the Handheldmed website. The Registration Information entered into your account on the Handheldmed website must match the Registration Information entered into the Handheldmed Reader EXACTLY.
For Palm OS:
- Click Here to see how you initially registered your Handheldmed account.
- Now, turn your handheld device on. Find the blue icon that says Reader underneath it and tap on the icon. Once in the Reader, at the top left hand side of the screen on your PDA you will notice a tab that says Reader. Tap on the Reader tab.
- Across the top of the screen it will say Title, Options, and Help. Tap on Help. When you do, a box will open that says Help... and About Reader... Tap on About Reader.
- A screen will appear that says,
About Reader.
HHM Reader Version 6.01.25
Registered To: Last Name:**** SS#****
OK
If you do not have version 6.01 click Here to download it.
- In the graffiti area, or writing area, draw an X. This may take several tries.
- When you successfully draw an X in the graffiti area, a box will appear; "Are you sure you want to delete your registration information?" – ‘Yes’ ; ‘No’ - Select ‘Yes.’
- Exit the Reader.
- Reenter the Reader by reselecting the Reader icon. If the same message appears ("This reader is registered to...Please enter in the proper security code to unlock this title"), exit the Reader again and then reenter it.
- A new screen will appear; "Before using the reader you must register it by filling in all of the information below. First Name:.......... Last Name:........ Last 4 digits of SS#:..........”
- Enter your first name, last name, and last four digits of your SS# into the Registration screen on your handheld device exactly as that information appears in your account with Handheldmed. *IMPORTANT: It must be EXACTLY the same. When you are done, select OK.
For Pocket PC:
- Login to your account with Handheldmed by clicking Here! Once you are logged in, select ‘My Account’ > ‘Account Info.’ If you have forgotten your password, enter your email address into the space provided on the Handheldmed log in page and select ‘email password’ – your password will be emailed to you. After selecting ‘Account Info,’ a screen with your personal information will appear.
- Please record your first name, last name, and last four digits of your SS# exactly as they appear in your account. [If the last four digits of your S.S. number are similar to 1111, 2222, 1234, please enter a different last four digits of your S.S. number; the Handheldmed website and Reader do not recognize 1111, 2222, 1234, etc as valid S.S. numbers]. The web page and reader are case sensitive.
NOTE: Scroll to the bottom of the ‘Account Info’ web page and select ‘Save Changes’ for any changes you have made to take effect.
- Go back to Handheldmed's home page by clicking Here!
*If you are able to access one of your references you may skip steps 5 – 10. Every time the instructions refer to a ‘trial version’ refer to your reference that is accessible.
- Search for any Handheldmed (not Mobipocket) reference you would like to view as a trial version. If you do not wish to view any of the references as a trial version then choose any one at random.
- Once you have found the reference you would like to trial, select the Pocket PC trial.
- A screen will appear asking you if you would like to ‘Open,’ ‘Save,’ ‘Cancel,’ or ‘More Info.’ Select ‘Save.’
- A new screen will appear giving you options as to where you would like to save the file. Select ‘Desktop.’
- Once download is complete you will notice a new file on the desktop of your personal computer; hhmce_ ‘name of reference’. Double click the file.
- An installation wizard will start. Click next when necessary. Finally, click finish. The next time you ActiveSync, the trial version of the reference will be installed to your handheld device.
- Now, turn your handheld device on. Select the Reader icon.
- Two (or more) references will appear in the Reader interface.
- Select the reference you just downloaded as a trial version. A screen will appear giving you the option to ‘Register’ or ‘Register Later.’ Select ‘Register Later.’
- The trial version reference will open. Select any topic followed by any sub-topic. After doing so, a menu bar will appear at the bottom of the screen on your handheld device. The menu will include ‘File,’ ‘Edit,’ ‘Tools,’ and ‘Help.’ Select ‘Help.’ After clicking ‘Help’ a menu will open with two options; ‘Help Topics’... and ‘About EZ Reader.’ Select ‘About EZ Reader.’
- A new screen will appear;
EZ Reader for Windows CE Version 6.01
Registered To: Last Name:**** First Name:**** S.S.#:****
OK
If you do not have version 6.01 click Here to download it.
- In the graffiti area, or writing area, draw an X. If you cannot find the graffiti area, go to the lower right side of the screen and select the arrow. A menu will appear. Select ‘Character Recognizer’. Now, the graffiti area will appear. Draw an X. This may take a few tries.
- When you successfully draw an X in the graffiti area, a box will appear; "Are you sure you want to delete your registration information?" – ‘Yes’ ; ‘No’ - Select ‘Yes.’
- Exit the Reader.
- Reenter the Reader by reselecting the Reader icon. If the same message appears ("This reader is registered to...Please enter in the proper security code to unlock this title"), exit the Reader again and then reenter it.
- A new screen will appear; "Before using the reader you must register it by filling in all of the information below. First Name:.......... Last Name:........ Last 4 digits of SS#:..........”
- Enter your first name, last name, and last four digits of your SS# into the Registration screen on your handheld device exactly as that information appears in your account with Handheldmed. *IMPORTANT: It must be EXACTLY the same. When you are done, select OK.
Please send an e-mail to Support for more help.
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Answer:
There is a bug in the ROM of the T5 when transferring large (greater than 2 mb) files or files that have many records. Palm has been alerted to this bug in the device. While waiting for a fix, we describe a proposed workaround in this article.
First connect your T5 to your PC or Mac with the USB cable, and turn on Drive Mode on the T5.
For Windows PC users only:
You will need to download an update to the Mobipocket desktop file transfer utility. Click here to download sendbookmp.exe and save this file in the C:\Program Files\Common Files\Mobipocket Shared folder (overwrite previous file).
Then double-click on your ebook .prc file. Check "Send to handheld or storage" and select from the list the drive letter of the T5 INTERNAL drive as it appears in Windows Explorer. Then click OK.
For Mac users: create a folder named "ebooks" in the INTERNAL drive, then copy and paste your Mobipocket ebook .prc files into this folder.
Disconnect the T5 safely. Your ebook files will appear in the Mobipocket Reader Library.
N.B.: if you tried to install large ebook files before reading this FAQ, you may need to clear the Hotsync Install Tool folder C:\Program Files\Palm\"Hotsync Profile"\Install for your Hotsync profile, as the large files could be continuing to block the Hotsync. You can also open the Install Tool box, by double-clicking on the Instapp.exe file in the C:\Program Files\Palm folder on your PC.
Please send an e-mail to Support for more help.
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Answer:
There is a fix to this bug in the Web Companion which you can download from this link:
First exit the Web Companion application if it is running on your PC, by right-clicking on its icon in the bottom right of the screen and select Exit.
Next, click here to download webcomp.exe and save this file to the C:\Program Files\Common Files\Mobipocket Shared folder on your hard disk.
Please send an e-mail to Support for more help.
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Answer:
An annual subscription expires after 1 year. This means the books will no longer open or function on your device. The lifetime license means the books will not expire, you will be able to use the titles indefinitely, and you will also receive all updates from the publisher for the specific edition you purchase. You will not receive new editions, but you will receive updates for your specific edition.
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Answer:
The installation method depends on the operating system of your Sony Clie.
For Palm OS 4.X or Earlier:
The Handhelmed software must be installed to the Sony Clie's internal memory first. Then, the software can me moved from internal memory to the Memory Stick by following these instructions:
- Install the Handheldmed Reader and your Handheldmed software to the internal memory of your Sony Clie by using the Palm Install Tool. To download the Handheldmed Reader click Here.
- Go to the Palm Application Menu (tap the "Home" icon) and select "MSGATE".
- Once MSGATE starts, check the top right hand corner of the display and make sure "Internal" is selected.
- Pull down the menu and select "Create default folder". Find the title you want to move and select it.
- Pull down the menu again and select "Move to MS". The title will be moved from internal memory to the Sony Memory Stick. You will be able to access your Handheldmed software in the same way as before, by simply starting the Reader application and selecting any title.
For Palm OS 5.0:
- Insert the Memory Stick into your device and ensure it is properly connected to the HotSync Cradle or HotSync Cable.
- Tap the MS Import icon on your device's screen to create a connection with your Personal Computer. Your Clie may warn you that you need to install a driver to your PC before making a connection. Click "OK" to continue.
- The device should beep a couple of times, and will display a "Connected to PC" message.
- Run the MS Export program on your PC, and click the "Add" button. Browse the list of files in the location where your downloaded books are stored, and choose which book(s) you wish to install. You will receive a message stating that the system did not have a program association. Type "Reader" (without the quotes) in the dialog box. When you are finished selecting books to install, click on the Install button.
- If this is the first time you have installed books to your Memory Stick, a message may appear telling you that a Palm\Programs\MSFiles folder does not exist, and asking you if you wish to create it. Choose "Yes" to create the directory on your Memory Stick. The software will now be copied to your Memory Stick.
- Once the copying is complete, close the MS Export program, and tap the "Disconnect" button on your device's screen. Open the Handheldmed Reader on your Clie, and you should be able to see and open the books you have just installed.
Please send an e-mail to Support for more help.
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Answer:
Palm OS, Pocket PC, and many more.
The Handheldmed EZ Reader supports the following platforms:
The MobiPocket Reader for Handheldmed supports the following platforms:
IMPORTANT: All Handheldmed medical reference software that has (MobiPocket) at the end of the reference's title requires the MobiPocket Reader. All other Handheldmed medical reference software requires the Handheldmed EZ Reader.
Please send an e-mail to Support for more help.
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Answer:
You may Register your purchased Handheldmed software by Unlocking it. To get the Unlock Key for your software, please follow these instructions:
- Open the Handheldmed Reader on your PDA. If you have not downloaded and installed the Handheldmed Reader, please click Here to select and download the version of the Reader that is compatible with your PDA.
- Select the title of the reference you wish to Register from the list of available Handheldmed titles in the Handheldmed Reader interface.
- Tap "Register" in the screen that appears. You will notice a 12-character Registration Key you will use to Register the software.
- Click Here to get the Unlock Key for your software.
- The "Book Registration" screen will appear. Enter the Registration Key from the screen of your PDA for the title you wish to Register into the space provided on the "Book Registration" screen.
- Once you have entered the Registration Key from the PDA into the space provided on the website, click "Get Unlock Key."
- The website will return an Unlock Key you will enter into the space provided in your PDA to Register the software.
IMPORTANT: The Registration Key and the Unlock Key are case-sensitive.
Please send an e-mail toSupport for more help.
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Answer:
A Personal ID (PID) is a unique identifier of your PDA or PC used by the MobiPocket Reader. It is displayed in the About Box of the MobiPocket Reader software.
If you do not have the Mobipocket Reader installed to your PDA or PC, please click Here to select and download the version of the Reader that is compatible with your hardware platform. SAVE the file to the desktop of your personal computer; OPEN the downloaded file to initiate the installation wizard, which will guide you through the installation process.
To find your Personal ID (PID), start the MobiPocket Reader software on your PDA or PC,
Enter the PID from the MobiPocket Reader into the space provided in your account with Handheldmed by clicking the following link, Enter my PID!
IMPORTANT: You must click "Save Changes" at the bottom of that screen for the changes to take effect.
Please send an e-mail to Support for more help.
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Answer:
To install Handheldmed software to a Pocket PC/ Windows CE handheld device, you must use a program called Manage Titles. The Handheldmed Reader for Pocket PC must be installed to your Personal Computer to use the Manage Titles program. To download the Handheldmed Reader for Pocket PC, please click Here.
To install Handheldmed software using Manage Titles, please follow these instructions:
- Place your handheld in its cradle and create an ActiveSync connection.
- On your Personal Computer, select Start > Programs > EZ Reader > Manage Titles.
- Click "Browse" to find the location of the software you wish to install.
IMPORTANT: After you have selected the directory where the file(s) has/ have been downloaded, you will not see the name of the file(s). Simply select the directory where the file was downloaded and click "OK".
- After clicking "OK", the name of the title you wish to install will appear under the "Titles Available to Install" window. Select the title of the reference by clicking it once.
- Click the arrow in the upper left hand corner of the Manage Titles screen that points to the right to install the selected title(s) to your PDA.
- Once the selected title has been successfully installed to your PDA, you will notice the selected title has moved to the "Titles on Device" window.
Please send an email to Support for more help.
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Answer:
NO. The account password is only used to log in to your account with Handheldmed; it exists to protect your privacy and keep your personal account information from being accessed by others.
You may change your password by clicking Here! Enter the password you wish to use into the space provided; then confirm the same password in the other space provided.
IMPORTANT: Scroll down to the bottom of that page and click "Save Changes" to save the new information.
Please send an email to Support for more help.
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Answer:
All Handheldmed software is formatted to the Palm Database format (*.pdb). This is traditionally a Palm file, but can be installed to a Windows-Powered PDA if you download and install the Handheldmed Reader. You may download the Reader for Windows Powered devices by clicking Here!
To install Handheldmed software (in *.pdb file format) to a Windows Powered handheld device, you must use a program called Manage Titles. The Handheldmed Reader for Pocket PC must be installed to your Personal Computer to use the Manage Titles program.
To install Handheldmed software using Manage Titles, please follow these instructions:
- Place your handheld in its cradle and create an ActiveSync connection.
- On your Personal Computer, select Start > Programs > EZ Reader > Manage Titles.
- Click "Browse" to find the location of the software you wish to install.
IMPORTANT: After you have selected the directory where the file(s) has/ have been downloaded, you will not see the name of the file(s). Simply select the directory where the file was downloaded and click "OK".
- After clicking "OK", the name of the title you wish to install will appear under the "Titles Available to Install" window. Select the title of the reference by clicking it once.
- Click the arrow in the upper left hand corner of the Manage Titles screen that points to the right to install the selected title(s) to your PDA.
- Once the selected title has been successfully installed to your PDA, you will notice the selected title has moved to the "Titles on Device" window.
Please send an email to Support for more help.
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Answer:
To download your Handheldmed software, simply log in to your account with Handheldmed by clicking Here.
If you have forgotten your password you may have it e-mailed to you by typing your e-mail address into the space provided on the Handheldmed log in page and clicking the 'email password' button. Once you are logged in to your account, click "My Account" > "Review/ Download Software." You will be directed to a screen with a list of purchases that you have made from Handheldmed. Below the title and description of each medical reference 'book,' you will notice a blue download button. Download the software to your personal computer by Saving the file to your Desktop. Then, install the file using Quick Install for Palm OS or using the Manage Titles program for Pocket PC. You will not need to register.
Please send an e-mail toSupport for more help.
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Answer:
The reason you see ˙˙˙˙ as the last four characters of your Registration Key is an old version of the Handheldmed Reader is installed to your PDA. Please remove the Reader that is currently installed to your handheld device by deleting the following file; Reader. Then, please click Here to download Reader version 6.01. SAVE the Reader application to the desktop of your personal computer. OPEN the downloaded file to start the installation wizard, which will guide you through the installation process. Please click here for instructions that explain how to download purchased software from your account with Handheldmed.
IMPORTANT: Install the Handheldmed Reader to internal memory; the Reader will not function properly from an expansion card.
Please send an e-mail toSupport for more help.
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Answer:
The Tungsten T5 has trouble uploading files larger than 2MB due to an internal ROM issue.
How to install Handheldmed references:
- Click here to select and download the Palm OS Book Reader - ZIP version. SAVE the file to the desktop of your personal computer; OPEN the downloaded file and UNZIP the contents of the folder.
- Push the HOME button [house icon] on the face of the T5.
- Select the '2' at the top right hand side of the screen.
- Select DRIVE MODE at the bottom of the screen that appears.
- Connect the T5 to your personal computer and Turn DRIVE MODE on.
- Select START and then MY COMPUTER on your personal computer.
- You will see an additional drive listed - INTERNAL. The letter will vary depending on your computer's operating system. Windows 95/98 users must install the drivers that came with your device before you can access the T5's internal drive.
- OPEN the INTERNAL drive by double-clicking the icon that appears on the MY COMPUTER screen of your personal computer. You will see several folders including Applications, Documents, Music, and Photos & Videos.
- Drag the UNZIPPED reader.prc file and syszlib.prc file from the desktop of your personal computer and drop it into the APPLICATIONS folder. Install all Handheldmed reference files in the same way.
- CLOSE the INTERNAL drive and disconnect the T5 from the personal computer - you may access the Handheldmed Reader through the Files folder found in the main application screen. OPEN the Reader by selecting Reader.prc from the list under the Applications folder.
How to install Mobipocket references:
- Push the HOME button [house icon] on the face of the T5.
- Select the '2' at the top right hand side of the screen.
- Select DRIVE MODE at the bottom of the next menu.
- Turn DRIVE MODE on and connect the T5 to your personal computer.
- Select START and then MY COMPUTER on your personal computer.
- You will see an additional drive listed - INTERNAL. The letter will vary depending on your computer's operating system. Windows 95/98 users must install the drivers that came with your device before you can access the T5's internal drive.
- OPEN the INTERNAL drive by double-clicking the icon that appears on the MY COMPUTER screen of your personal computer. You will see several folders including PALM and APPLICATIONS.
- Create a new folder and name that folder eBooks.
- After creating the eBooks folder, open it and drag your previously downloaded Mobipocket eBook files from the desktop of your personal computer and drop them into the eBook folder.
- CLOSE DRIVE MODE and disconnect the T5 from your personal computer once the tranfer is complete. Your Mobipocket eBooks have been installed to your T5!
Please send an e-mail to Support for more help.
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Answer:
To install Handheldmed software to a Compact Flash card using Manage Titles, please follow these instructions:
- Place your handheld in its cradle and create an ActiveSync connection.
- On your Personal Computer, select Start > Programs > EZ Reader > Manage Titles.
- Click "File", then "Add new title path"; a selection box will drop down menu showing all of the available directories on your PDA.
- Select "Storage Card," and click "OK." The “Titles on Device” field in the Manage Titles utility window will change to reflect the storage card directory.
- Click "Browse" to find the location of the software you wish to install.
IMPORTANT: After you have selected the directory where the file(s) has/ have been downloaded, you will not see the name of the file(s). Simply select the directory where the file was downloaded and click "OK".
- After clicking "OK", the name of the title you wish to install will appear under the "Storage Card" window. Select the title of the reference by clicking it once.
- Click the arrow in the upper left hand corner of the Manage Titles screen that points to the right to install the selected title(s) to your Storage Card.
- Once the selected title has been successfully installed to your Storage Card, you will notice the selected title has moved to the "Storage Card" window.
Please send an email to Support for more help.
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Answer:
The S.S. # is your Social Security Number.
You must enter the Last 4 digits of your Social Security Number if you are a United States citizen into the spaces provided when you initially create an account with Handheldmed and when you initially register the Handheldmed Reader. If you are not a US citizen, you may enter any four-digit number as long as they are not 1111, 2222, 1234, etc. Please make sure the four digits you enter into the Reader are the same four digits you enter into the corresponding space under 'My Account' > 'Account Info' at the Handheldmed web site.
Please send an e-mail toSupport for more help.
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Answer:
When you click the "My Account" > "Review/ Download Software" link once you are logged in to the Handheldmed website you enter a secure connection. Sometimes, security settings may be too high and will log users out of the website. Also, some Internet providers like AOL and Earthlink use high security settings so a person using these Internet providers may have difficulty accessing their downloads at the Handheldmed web site. The following are some options that allow you to work around this problem.
- Go to the Handheldmed web site using only Internet Explorer (not using AOL, Earthlink, Netscape, etc...)
- Once online click:
Tools > Internet Options > General > Delete Cookies and Delete Files
Tools > Internet Options > Security > Default level > Medium > Apply > OK
Tools > Internet Options > Security > Trusted sites > Sites > Un-checkmark Require server verification... box > Type in www.handheldmed.com into Add this Web site to this zone: box and click on the Add button > OK > Apply > OK
- Download Microsoft Internet Explorer from http://www.microsoft.com/windows/ie/default.mspx. Click Download Now > Internet Explorer > Download > Save > Save to desktop.
- Verify that your anti-virus security settings are not set to high.
- Contact your Internet provider for more options.
NOTE: You may not be able to log in to your account with Handheldmed from work because of their internet settings.
Please send an e-mail to Support for more help.
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